At EMERGING SOLUTIONS PLATFORM LLC, we are committed to providing top-notch software, website designing services, and tech solutions to our valued customers. We understand that sometimes circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions governing refunds for our products and services.

1. Eligibility for Refund:

• Refunds are applicable within 30 days from the date of purchase.
• Only 70% of the total amount will be refunded in the following cases:
  • Inappropriate system compatibility.
  • The software or solution is not supported by the customer’s system.

2. Requesting a Refund:

• To request a refund, please contact our customer support team at [email protected] within the 30-day refund period.
• Provide the following information in your refund request:
  • Order number
  • Date of purchase
  • Detailed explanation of the compatibility or system support issue

3. Refund Process:

• Once your refund request is received, our team will review it and assess the eligibility criteria.
• If approved, the refund will be processed within 30 business days.
• The refund will be issued in the original form of payment used for the purchase.

4. Exclusions from Refund:

• Refunds will not be issued for reasons other than inappropriate system compatibility or lack of system support.
• No refunds will be provided after the 30-day refund period has elapsed.

5. Contact Information:

• For any questions or concerns regarding our refund policy, please contact our customer support team at [email protected].

6. Amendment of Refund Policy:

• EMERGING SOLUTIONS PLATFORM LLC reserves the right to amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from ESP, you acknowledge that you have read, understood, and agree to our refund policy.

Thank you for choosing us. We appreciate your trust in our solutions and services.